Technical Support Engineer
Posted by Intelligrated, Inc. (booth # 2903)
Our exciting growth creates another Technical Support Engineer position to cover our conveyor support in our Customer Service division and will be a key technical interface within our superior customer service department. The perfect candidate will effectively and efficiently isolate and troubleshoot problems reported from customers via hotline phone support. They will be skilled in resolving customer's problems on a real time basis and tapping into the resources of other departments to expedite as necessary. They will document all activity for analysis and correction within our Incident Management System. Travel is minimally required for onsite emergency services and support of our field service operations.
Roles for this individual:
Receive Technical Support calls - 30%
Research Customer issues - 30%
Upgrades and configuration - 10%
Documentation and Training (for Order fulfillment group and other TS groups) - 10%
On-site startup support - 10%
Other duties as assigned - 10%
Bachelor’s degree with relevant co-op/project experience
Strong troubleshooting, customer interaction, Process flow evaluation, detailed documentation experience
Working knowledge of C#, C, SQL, Windows and/or Linux
Ability to travel (less than 10%) and work in an "on-call" rotation (including nights/weekends/holidays)
Excellent oral and written communication skills
Proficient in MS Office
Strong time management and multi-tasking skills
EEO Employer F/M/Disabled/Vets
Intelligrated® (www.intelligrated.com) is a leading North American-based, single-source provider of intelligent automated material handling solutions that drive distribution and fulfillment productivity for retailers, manufacturers and logistics providers around the world. Through a broad portfolio of automation equipment, software, service and support, Intelligrated solutions optimize processes, increase efficiency and give businesses a competitive edge.
Intelligrated designs, manufactures, integrates and installs complete material handling automation solutions including conveyor systems, sortation systems, palletizers, robotics and order picking technologies – all managed by advanced machine controls and software. Solutions include industry-leading Intelligrated-manufactured Alvey®, RTS™ and IntelliSort® brand equipment and Knighted® warehouse management (WMS), warehouse control (WCS) and labor management software.
Every project is backed by Intelligrated’s 24X7 multilingual technical support and access to lifecycle service through a network of national, regional and local service centers. From concept to integration to lifecycle support, Intelligrated automation delivers distribution and fulfillment success.
|Preferred Contact Method
||United States of America
« Back to Careers